Terms of Service
Updates/Changes to the Terms Of Service
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement and agreement of the modified terms and conditions. To see what has changed with our Terms Of Service check the Changelog.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources' or 'services'), you agree to use these Resources only for the purposes intended as permitted by (a)the terms of this User Agreement, and (b)applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account(s).
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited unless clearly stated on any products we offer.
f. You are solely responsible of any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
iii. Contains any type of unauthorized or unsolicited advertising;
iiii. Impersonates any person or entity, including any of VA Hosting LLC employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgement does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
i. You agree to indemnify and hold harmless VA Hosting LLC and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including attorneys fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i. the use of our Resources will meet your needs or requirements.
ii. the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii. the information obtained by using our Resources will be accurate or reliable, and furthermore, you understand and agree that:
iv. any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
v. no information or advice, whether expressed, implied, oral or written, obtained by you from VA Hosting LLC or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. VA Hosting LLC will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply. Furthermore we do not take responsibility for any loss in data that was directly or indirectly caused by VA Hosting LLC (such as Hard drive failure, staff intervention or support requested by the owner).
Loss of data
It is the server owners responsibility to take backups of their data. We are not responsible for any loss of data.
All content and materials available on VA Hosting LLC, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of VA Hosting LLC, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by VA Hosting LLC.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and products with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information. If your server is suspended for illegal activity or not paid for by the end user, VA Hosting LLC has the right to the files on that related service.
This website is controlled by VA Hosting LLC from our offices located in the state of Kansas, United States. It can be accessed by most countries around the world. As each country has laws that may differ from those of Kansas, by accessing our website, you agree that the statutes and laws of Kansas, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in United States, Kansas. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
VA Hosting LLC uses PayPal as its main payment gateway, if you chose automatic billing, when you set up your service for the first time you will be directed to log into PayPal to set up a billing agreement, we will automatically bill your PayPal for as long as you have the service. If you no longer want the service, it is your responsibility to cancel it before the next bill date.
Any "overpayments" or "Add Funds" paid in to VA Hosting will be added to your account to use on VA Hosting services, if you would like a refund on any credit on your account you must submit a ticket within 10 days of the transaction date.
Cancellation requests must be requested through your client area under the product that you wish to cancel. After your cancellation request is palced, your service will automatically cancel at the end of the current billing period. You must request cancellation before your billing date to avoid being charged for the next month of service. Cancellation of service will not automatically refund any payments (see Refunds section below).
Refunds must be requested through our ticket system within 10 days of the transaction. If you are requesting a refund on an active service, you must first place a cancellation request on that service. Refunds will only be given after we have had the opportunity to fix the issue and were unable to do so. Refunds are given out by the discretion of VA Hosting LLC staff. We reserve the right to not give refunds at the discretion of our staff.
VA Hosting LLC defines a Chargeback as any attempt to dispute, cancel, stop, or reverse a payment through your financial institution. Chargebacks are not allowed at any time, an attempted chargeback, regardless of the outcome, may result in one or more of the following at the discretion of VA Hosting LLC Staff:
Immediate suspension or deletion of all of your services with VA Hosting LLC
Banned from future purchases from VA Hosting LLC
You will no longer be eligible for a refund
$30 service fee per Chargeback
Minecraft Specific Terms of Service
Fair Usage Policy (Storage)
While we do not place a hard limit on storage, we will if needed place a restriction (at staff discretion). We will not restrict storage under 30GB. You also can only store service related files on our servers, they are not for personal backup storage.
Fair Usage Policy (CPU/RAM)
If a server is running 100% of CPU or RAM, VA Hosting LLC has the right to restart it, as it affects others on the node. If this issue continues and the server owner refuses to fix the issue staff reserve the right to intervene if needed, including but not limited to stopping, suspending, or cancelling the server.
VA Hosting LLC plugin support includes basic plugin support such as helping you learn how to install plugins, troubleshoot plugin errors, configure basic plugin yml files, and understand basic permissions.
By using Minecraft servers with VA Hosting LLC, you agree to Mojangs EULA at: https://account.mojang.com/documents/minecraft_eula
TeamSpeak Specific Terms of Service
Fair Usage Policy (Storage)
While we do not place a hard limit on storage, no host can truly offer unlimited storage. Therefore while we do not limit storage, we will if needed place a restriction (at staff discretion). Storage is intended for files related to your community, like logos, rosters, ect., they are not for personal backup storage.