Terms of Service Changelog

Terms of Service Changelog

Introduction

This page contains any changes that are made to our Terms Of Service.

Decenber 14 2018

Added Cancellation Requests:
Cancellation requests must be requested through your client area under the product that you wish to cancel. After your cancellation request is palced, your service will automatically cancel at the end of the current billing period. You must request cancellation before your billing date to avoid being charged for the next month of service. Cancellation of service will not automatically refund any payments (see Refunds section below).

Changed under Refunds:
From:
Refunds must be requested through our ticket system, cancellation of service will not automatically refund any payments. Refunds are given out by the discretion of VA Hosting LLC staff. We reserve the right to not give refunds at the discretion of our staff. No refunds will be given until after we have had the opportunity to fix the issue and were unable to do so.
To:
Refunds must be requested through our ticket system within 10 days of the transaction. If you are requesting a refund on an active service, you must first place a cancellation request on that service. Refunds will only be given after we have had the opportunity to fix the issue and were unable to do so. Refunds are given out by the discretion of VA Hosting LLC staff. We reserve the right to not give refunds at the discretion of our staff.

Added under Chargebacks:
VA Hosting LLC defines a Chargeback as any attempt to dispute, cancel, stop, or reverse a payment through your financial institution.

April 26 2018

We created this page to list any changes made to our Terms Of Service. You will need to keep updated on our Terms Of Service regularly, this page makes it easier to see what has changed.

Added under Updates/Changes to the Terms Of Service:
To see what has changed with our Terms Of Service check the Changelog.

Changed under Minecraft Specific Terms of Service > Fair Usage Policy (Storage):
From:
While we offer unlimited storage no host can truly offer that. Therefore while we do not limit storage, we will if needed place a restriction (at staff discretion).
To:
While we do not place a hard limit on storage, we will if needed place a restriction (at staff discretion).

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