I need help with a plugin

Getting help with a plugin

The first step to getting help with a plugin is to check the plugins page to see if has the information you need to get it working.

Make sure you check the server log files to see if you can find the reason the plugin is having issues.  Do not confuse this with the console, the log files will either be in your main server directory or in a folder named "logs", look for "latest.log".

One commen issue with plugins is formating issues in the config files, check the artical for help with this: https://vahosting.net/knowledgebase/1/Finding-and-fixing-formating-problems-with-Minecraft-yml-config-files.html/

If you cannot find the information needed to fix the problem on the plugins page then you should try to search google for issue you are having.  The reason we suggest this is because it is very likely that someone else has already had and fixed the issue you are having.

Example: PermissionsEx

From the plugins main page: http://dev.bukkit.org/bukkit-plugins/permissionsex/ You can see a link labeled "Documentation (wiki)" near the top of the page.

On the documentation page: https://github.com/PEXPlugins/PermissionsEx/wiki There are several links for just about anything you would need to know about PermissionsEx.

If you still cannot find the answer to your question you can then try to contact the plugin developer and see if they can fix the issue for you

If none of these options work for you we at VA Hosting LLC would be more then happy to help you find a solution to your issue.

To request help from us please put in a support ticket with the following information:

  • The name of the plugin you are having an issue with or just need help with.
  • A detailed description of the issue or what you would like help with
  • A good time for us to meet with you over the next few days in our support TeamSpeak 3 chat at ts3.vahosting.net

At VA Hosting most of us have hosted our own Minecraft servers and we are familiar with issues that can arise.
We would be happy to put that experience to work for you.
Our goal is to help you understand how to setup and run your server with confidence.
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