Frequently Asked Questions

Answers to Common Questions

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VA Hosting LLC started in 2013, however the staff of VA Hosting LLC have been running servers for TeamSpeak and/or Minecraft since 2010.
Due to the nature of our services we offer a 10 day money back guarantee if the service was not used or there were issues with the service. If you had issues with the service you must have put in a support ticket and given us the opportunity to fix the issue before a refund can be issued.
We do not offer free trials, however if you contact us we can meet you in our support TeamSpeak chat and/or a test Minecraft server so you can test our servers.
At this time all of our services are set up as soon as payment is received.
We use PayPal for our payment gateway, through PayPal you can pay with all major credit cards or your PayPal balance. You can choose to pay manually each month or set up automatic payments.
We offer discounts on Quarterly, Semi-Annually, and Annually payment options.
We are happy to help you with anything you need with the products you have through us. We use a fast and reliable ticket system to make it easier to get you the support you need.
These machines have slower CPU's then our Premium servers, and due to the price we offer on them, we have to do our best to maximize the number of clients we are able to fit on these machines, as a result it uses the RAM and CPU as effectively as possible. This makes it difficult to run modpacks on these servers without causing users experiences to suffer. Since we strive to only offer the best, we do not offer modpacks support on these servers.

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